Your agreement with Dwell Floors
These comprehensive terms and conditions are designed to ensure a fair and transparent experience for all our valued customers in Manchester and beyond.
Understanding your purchase and project
When you choose Dwell Floors for your high quality flooring solutions, whether it's hardwood, laminate, vinyl, or carpet, please note that pricing and project timelines are subject to change if the initial details of your project evolve. We commit to providing quality materials and professional installation services. To ensure smooth progress, customers must provide accurate information, grant necessary site access, and ensure a safe workspace for our team. Deposits may be required for certain orders, and all payments are due as per our agreed terms.
Warranties and addressing concerns
Rest assured, all products come with applicable manufacturer warranties, and our installation services are also covered by warranty. Should you encounter any issues with your order, such as a desire to return an item or if a product arrives damaged, it is important to contact Dwell Floors as soon as possible. Our dedicated team will review your specific situation promptly and provide clear instructions for returns, exchanges, or warranty claims in line with our Return Policy and applicable warranties. Your satisfaction is our priority.
Legal provisions and privacy
By proceeding with Dwell Floors, customers explicitly agree to provide accurate and truthful information for all orders and deliveries. It is imperative to follow all specified order and delivery instructions to ensure a seamless experience. While we strive for perfection, customers understand and agree that Dwell Floors cannot be held responsible for indirect damages that may arise. All sales transactions are subject to applicable product warranties and are governed by the local laws of Manchester, United Kingdom, ensuring fairness and compliance for both parties. Please be aware that content on our website may be updated at any time without prior notice. For details on how we handle your personal information, please refer to our Privacy Policy.